I have a breadth of experience as a customer satisfaction consultant in a variety of industries and countries (including Canada, the United States, Mexico, South Korea and Holland) all in the pursuit of sharper customer focus for a sharper competitive edge and improved customer satisfaction.

	Customer Focus Strategy Planning, Deployment/Alignment
	Customer Satisfaction, Employee, and Supplier Research
	Key Customer Relationship Reviewing
	Total Quality/Service Management
	Customer Focus Diagnostics
	Front-line Service Quality Improvement (Service Cycle Workshop Methodology)
	Internal Service Quality Improvement
	Leadership Values Path Development
	Customer Focused Organization Design
	Quality Function Deployment