I have a breadth of experience as a customer satisfaction consultant in a variety of industries and countries (including Canada, the United States, Mexico, South Korea and Holland) all in the pursuit of sharper customer focus for a sharper competitive edge and improved customer satisfaction.

Customer Focus Strategy Planning, Deployment/Alignment
Customer Satisfaction, Employee, and Supplier Research
Key Customer Relationship Reviewing
Total Quality/Service Management
Customer Focus Diagnostics
Front-line Service Quality Improvement
(Service Cycle Workshop Methodology)
Internal Service Quality Improvement
Leadership Values Path Development
Customer Focused Organization Design
Quality Function Deployment