Customer Service Seminars and Workshops
Improving Day-to-Day Customer Service in Tough Economic Times, without Breaking the Bank?
Yes, that can be done for under $10,000 in fees!
My affordable customer service seminar, Customer Experience Workshop, is a Quick-Results Method for Improving Day-to-Day Service and will help create a positively memorable service experience.
Customer Experience Management through Moments of Truth
Jan Carlzon, President of Scandinavian Airlines System, coined the term
Moment of Truth for each customer contact in person, by phone, email or
otherwise. He reached the conclusion that each one provides an opportunity
to create a positive or a negative perception of the organization. Hence
his "prescription" that says:
A +1 is something that is valued by the customers, which is over and above what was expected. There are three important criteria for +1's. They are necessary to ensure that each +1 creates added value for the customers and the business. They are:
| What I
Do | Differentiators
| Key Themes
| Voice of
the Customer | Focus
i can help | Services
info | My blog | Contact
©2003 Customer Focus Consulting