Eight Traits of a Healthy Organizational Culture
(fostering a sharp customer focus)
Developed by the Institute for Business, Technology,
and Ethics (IBTE)
Any good organization must have an inspiring, shared mission
at its core--and it must have capable leadership in place and in development.
Assuming these two factors are present, the following eight traits define
a healthy corporate or organizational culture.
1. Openness and humility from top to bottom of the
Arrogance kills off learning and growth by blinding us to our own weaknesses.
Strength comes out of receptivity and the willingness to learn from others
2. An environment of accountability and personal
Denial, blame, and excuses harden relationships and intensify conflict.
Successful teams hold each other accountable and willingly accept personal
3. Freedom for risk-taking within appropriate limits
Both extremes--an excessive, reckless risk-taking and a stifling, fearful
control--threaten any organization. Freedom to risk new ideas flourishes
best within appropriate limits.
4. A fierce commitment to "do it right"
Mediocrity is easy; excellence is hard work, and there are many temptations
for shortcuts. A search for excellence always inspires both inside and
outside an organization.
5. A willingness to tolerate and learn from mistakes
Punishing honest mistakes stifles creativity. Learning from mistakes encourages
healthy experimentation and converts negatives into positives.
6. Unquestioned integrity and consistency
Dishonesty and inconsistency undermine trust. Organizations and relationships
thrive on clarity, transparency, honesty, and reliable follow-through.
7. A pursuit of collaboration, integration, and
Turf wars and narrow thinking are deadly. Drawing together the best ideas
and practices, integrating the best people into collaborative teams, multiplies
8. Courage and persistence in the face of difficulty
The playing field is not always level, or life fair, but healthy cultures
remain both realistic about the challenges they face and unintimidated
and undeterred by difficulty.