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I help clients sharpen their customer
focus. As a customer service consultant, I help clients get
a better view of the needs of the customers they serve, and
help align their organization to respond to these needs. |
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As an objective organizational catalyst, I ensure
that the voice of the customer is properly captured and heard
throughout the organization, so that business operations, people
and supporting processes work together to deliver value. |
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The results are improved service,
strengthened customer loyalty and retention, and increased employee
commitment – altogether a sharper competitive edge.
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Customer service consultant with deep and wide experience
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I am a seasoned organizational consultant, with
more than 25 years of international work experience, first in
advertising and marketing. During the last fourteen years I
have provided management consulting services, including service
quality consulting, change management, marketing strategy and
research consulting. |
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I have a sound 'Big Six' consulting background:
Prior to becoming independent six years ago, I worked for eight
years with Coopers & Lybrand Consulting where I helped develop
and set up the successful Center for Excellence in Customer
Satisfaction. |
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My experience is international and varied. I
have worked with clients in Canada, the United States, Mexico,
Korea and Holland. I have worked in a wide variety of industries,
but always around customer focus related issues. |
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If and when required, I access and bring to bear
my extensive network of affiliated specialists with complementary
skills. My clients recognize this as a value to them. |
